Terms & Conditions

AGE REQUIREMENT

All drivers must be over 21 years of age.

DRIVING LICENSE

A valid driving license held for at least one year is required from the driver.

GRACE PERIOD

One rental day is considered from 9 AM til 9 PM.
At the end of the agreed rental period, Onyx Rentals allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES

All fines resulting from the drivers conduct are born solely by the renter.

ADDITIONAL DRIVER/S

A charge of €5 per day has to be paid for each additional Driver.

FUEL POLICY

The fuel is purchased by the customer and the vehicle must be returned always with the same amount of fuel. If the car is returned with less fuel, the customer will be charged only for the missing fuel, extra refuelling charge does not apply. Pre-paid fuel policy is available upon request at a special charge agreement with Onyx Rentals.

BABY SEATS

Standard baby seats are available and are free of charge. Quality baby seats available on request with a daily charge of €3.

GPS

Available on request with a daily charge of €5.

FLEET AVAILABILITY

The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

COLLECTION / DELIVERY

Deliveries and collection for hotels in Hersonissos area are provided free of charge.
In some cases and at certain hours, deliveries and collections to and from Heraklion airport can be obtained by the customer free of charge with prior agreement.
Every collection or delivery which does not take place at Onyx Rentals location can be subject to extra charge. Please note that the charge for deliveries or collections outside working hours are at higher fee.
Please ask us for more details.

ONE WAY RENTALS

Applicable between any locations on Crete following a special charge agreement with Onyx Rentals. Please ask us for more details.

FERRY RESTRICTIONS

Allowed only with prior written agreement with Onyx Rentals.

ROAD ASSISTANCE

Available free of charge 24 hours service every day of the week, including special national holiday days or week ends.

INSURANCES

All authorized drivers of Onyx Rentals vehicles are covered against damages to third party death, injury, and property. All above mentioned coverages are subject to General Terms of the Onyx Rentals insurance contract with its Insurer.
By paying an additional fee, the renters liability for damage to the rented vehicle, can be reduced, under the condition that the Greek Traffic Law is not violated, to a minimum charge of €1.200
Other available insurances:

  • C.D.W, full insurance without excess.
  • Theft protection.
  • S.C.D.W, supplemental insurance for collision damage waiver which may reduce the customer liability towards the rented vehicle at minimum charge of €90 in case of vandalism, damaged tyres, damaged mirrors, broken glass (windshield) or by damages caused during parking.
  • Personal Accident Insurance: for an extra daily charge, Personal Accident Coverage can be obtained covering driver´s and passenger´s medical expenses resulting from an accident with the rented vehicle up to €1,500 and for the loss of life or total / partial permanent disablement: up to €70,000 and €17,600 respectively. Aggregate indemnity for every accident is limited to €88,000.

Please ask us for insurance rates.

TAXES

All rates might be subjected to V.A.T. charged. Please ask us for more details.