Terms & Conditions


All drivers must be over 21 years of age.


A valid driving license held for at least one year is required from the driver.


One rental day is considered from 9 AM til 9 PM.
At the end of the agreed rental period, Onyx Rentals allows a grace period of 29 minutes free of charge after which, the renter can be charged with a minimum of one full day rental.


All fines resulting from the drivers conduct are born solely by the renter.


A charge of €5 per day has to be paid for each additional Driver.


The fuel is purchased by the customer and the vehicle must be returned always with the same amount of fuel. If the car is returned with less fuel, the customer will be charged only for the missing fuel, extra refuelling charge does not apply. Pre-paid fuel policy is available upon request at a special charge agreement with Onyx Rentals.


Standard baby seats are available and are free of charge. High quality baby seats available on request with a daily charge of €3.


Available on request with a daily charge of €5.


The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.


Deliveries and collection for hotels in Hersonissos area are provided free of charge.
In some cases and at certain hours, deliveries and collections to and from Heraklion airport can be obtained by the customer free of charge with prior agreement.
Every collection or delivery which does not take place at Onyx Rentals location can be subject to extra charge. Please note that the charge for deliveries or collections outside working hours are at higher fee.
Please ask us for more details.


Applicable between any locations on Crete following a special charge agreement with Onyx Rentals. Please ask us for more details.


Allowed only with prior written agreement with Onyx Rentals.


Available free of charge 24 hours service every day of the week, including special national holiday days or week ends.


All authorized drivers of Onyx Rentals vehicles are covered against damages to third party death, injury, and property. All above mentioned coverages are subject to General Terms of the Onyx Rentals insurance contract with its Insurer.
By paying an additional fee, the renters liability for damage to the rented vehicle, can be reduced, under the condition that the Greek Traffic Law is not violated, to a minimum charge of €1.200
Other available insurances:

  • C.D.W, full insurance without excess.
  • Theft protection.
  • S.C.D.W, supplemental insurance for collision damage waiver which may reduce the customer liability towards the rented vehicle at minimum charge of €90 in case of vandalism, damaged tyres, damaged mirrors, broken glass (windshield) or by damages caused during parking.
  • Personal Accident Insurance: for an extra daily charge, Personal Accident Coverage can be obtained covering driver´s and passenger´s medical expenses resulting from an accident with the rented vehicle up to €1,500 and for the loss of life or total / partial permanent disablement: up to €70,000 and €17,600 respectively. Aggregate indemnity for every accident is limited to €88,000.

Please ask us for insurance rates.


All rates might be subjected to V.A.T. and other municipal tax charges. Please ask us for more details.


Pre-authorization (guarantee, deposit) is not needed when renting with our company and opting for full insurance. However when renting only with third party insurance, a credit card with enough available funds is required. The amount of the deposit varies according to the car type and model.
In this case please note that the refund can take up to 14 working days, depending on the issuing bank of the credit card.