TERMS & CONDITIONS
All drivers must be over 21 years of age.
A valid driving license held for at least one year is required from the driver.
One rental day is considered from 9 AM til 9 PM.
At the end of the agreed rental period, Onyx Rentals allows a grace period of 29 minutes free of charge after which, the renter can be charged with a minimum of one full day rental.
All fines resulting from the drivers conduct are born solely by the renter.
A charge of €5 per day has to be paid for each additional Driver.
The fuel is purchased by the customer and the vehicle must be returned always with the same amount of fuel. If the car is returned with less fuel, the customer will be charged only for the missing fuel, extra refuelling charge does not apply. Pre-paid fuel policy is available upon request at a special charge agreement with Onyx Rentals.
Standard baby seats are available and are free of charge. High quality baby seats available on request with a daily charge of €3.
Available on request with a daily charge of €5.
The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.
COLLECTION / DELIVERY
Deliveries and collection for hotels in Hersonissos area are provided free of charge.
In some cases and at certain hours, deliveries and collections to and from Heraklion airport can be obtained by the customer free of charge with prior agreement.
Every collection or delivery which does not take place at Onyx Rentals location can be subject to extra charge. Please note that the charge for deliveries or collections outside working hours are at higher fee.
Please ask us for more details.
ONE WAY RENTALS
Applicable between any locations on Crete following a special charge agreement with Onyx Rentals. Please ask us for more details.
Allowed only with prior written agreement with Onyx Rentals.
Available free of charge 24 hours service every day of the week, including special national holiday days or week ends.
All authorized drivers of Onyx Rentals vehicles are covered against damages to third party death, injury, and property. All above mentioned coverages are subject to General Terms of the Onyx Rentals insurance contract with its Insurer.
Full insurance can be obtained by paying an additional fee, in this case the renters liability for damage to the rented vehicle can be reduced (under the condition that the Greek Traffic Law is not violated) to a minimum liability of €1.200
Other available insurances:
- C.D.W, full insurance without excess.
- Theft protection.
- S.C.D.W, supplemental insurance for collision damage waiver which may reduce the customer liability towards the rented vehicle in case of vandalism, damaged tyres, damaged mirrors, broken glass (windshield) or by damages caused during parking.
- Personal Accident Insurance: for an extra daily charge, Personal Accident Coverage can be obtained covering driver´s and passenger´s medical expenses resulting from an accident with the rented vehicle up to €1,500 and for the loss of life or total / partial permanent disablement: up to €70,000 and €17,600 respectively. Aggregate indemnity for every accident is limited to €88,000.
In any given case insurance claim can be obtained by paying an one-time administrative fee of €120.
Please ask us for insurance rates.
All rates might be subjected to V.A.T. and other municipal tax charges. Please ask us for more details.
Pre-authorization (guarantee, deposit) is not needed when renting with our company and opting for full insurance. However when renting only with third party insurance, a credit card with enough available funds is required. The amount of the deposit varies according to the car type and model.
In this case please note that the refund can take up to 14 working days, depending on the issuing bank of the credit card.
Onyxrentals.gr reserves the right to unilaterally modify or renew these terms and conditions. Onyxrentals.gr has the responsibility to inform the users about any modifications as well as any changes, through the website.
2. LIMITATION OF LIABILITY
Onyxrentals.gr is not responsible for any technical problems that may occur to users when attempting to access and or during their visit to the website, which are related to the operation or compatibility of their own systems they use to have access to the website. Nor is any responsibility for acts or omissions of third parties and in particular unauthorized third party interventions and / or information available through it.
3. USER OBLIGATIONS
Users of the website onyxrentals.gr accept that they will not use it for sending, posting, sending by e-mail or otherwise transmitting any Content is illegal, harmful, threatening, offensive, annoying, defamatory, vulgar, obscene, is a violation of someone else's privacy, shows empathy, or racial, national or other discrimination, can cause harm to minors in any way, is not entitled to be broadcast in accordance with law or contract (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), violates any patents, trademarks, trade secrets, copyrights or other proprietary rights of third parties, contains software viruses or any other codes, files or programs designed to interrupt, cause damage, destroy or interfere with software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions, or use it in any way to collect or store personal data of users.
Onyxrentals.gr recognizes the importance of the security of your Personal Data and takes all necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information relating to your personal information is secure and confidential.
To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. Anywhere on the site you enter personal data (name, addresses, phones, etc.) there is 128-bit SSL encryption.
Only authorized employees have access to your information and only when necessary, e.g. to handle your requests.
Onyxrentals.gr does not disclose user information unless it has written authorization from you or is required by a court order or decision of another public authority.
5. PROTECTION OF PERSONAL DATA
During your visit to the onyxrentals.gr pages, you may be asked to provide personal information about you (name, surname, e-mail address, etc.) in order to process the requests of our services. Any personal data that you declare anywhere on the pages and services of onyxrentals.gr are reserved solely for reasons relating to your communication with us, the improvement of the services provided and the operation of the respective service and may not be used by any third party (except where provided for by law to the competent authorities).
In any case, onyxrentals.gr employees who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Any reasonable measure to secure your data has been taken.
For any questions, suggestions or statements related to these issues, please contact us by sending your message to email@example.com.
At any time, the user retains the right to update or object to the further processing of his/her data in accordance with applicable laws on the protection of personal data.
It is possible that newsletters will be sent by onyxrentals.gr. This will involve some offers or updates, and the frequency will be very small (1-2 times a year).1. onyxrentals.gr is not responsible if the newsletter is not delivered to its destination, although it makes every effort with ISP's (Internet Service providers) to deliver
2. The newsletter may end up in the spam folder, so please check regularly that it is not stored there
3. Place the onyxrentals.gr sender address, info [at] onyxrentals.gr on your safe list
4. If you do not wish to receive newsletters anymore, you can contact us by sending us a request to firstname.lastname@example.org.
It is your responsibility, in case you do not receive the relevant e-mail, to inform us without delay.
Our primary goal is to continuously upgrade the user experience of visitors to our site. In order to achieve this and to meet your every need, we use items that relate exclusively to your preferences when you browse our site.WHAT ARE THE COOKIES?
They allow basic site functions to run.Cookies Preferences:
These cookies "memorize" your preferences while browsing our site so that we can offer you the right services according to your needs.Ad Cookies:
With ad cookies, we're looking to show you ads relevant to your interests so we do not bother with spam.Cookies Analytics:
They enable us to evaluate the effectiveness of the various features of our site so that we can continually improve your experience to our website.Specifically:
Third-party vendors, including Google, may display business ads on websites.
You can set up your Browser, to inform you each time before a cookie is recieved and decide to receive it or discard it. In this case, keep in mind that you may not be able to take full advantage of the website.
Onyxrentals.gr may use Google Analytics features for display ads (e.g., remarketing, Google Display Network, DoubleClick Campaign Manager integration, and demographic and interest reports).
Onyxrentals.gr and third-party vendors, including Google, use an original manufacturer cookie (such as the Google Analytics cookie) and a third-party cookie (such as the DoubleClick cookie) to update, optimize, and serve ads according to previous visits of users.
Onyxrentals.gr and third-party vendors, including Google, use original cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) to run reports on how impressions of onyxrentals.gr ads, other uses of advertising services, and interactions with these ad impressions and advertising services are related to visits to the onyxrentals.gr website.
Onyxrentals.gr may use the data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) with Google Analytics.
The company "ONYX RENTALS", is committed to protect the Personal Data that is disclosed to the company from any source [e.g. via mail, fax, business cards, tax forms, the company website as well as other websites, databases, etc.], always in accordance with the law 2472/1997 on the Protection of Personal Data, as amended and in force, as well as in accordance with the European Regulation (GDPR) No. 679/2016 on Data Protection as well as the national law 4624/2019.
The personal data that the company usually receives are contact details, identification data and financial information, for example: name, telephone number, e-mail, address of tax office, VAT number, Tax Office. The company ensures the legal and proper process of protection and privacy of the Personal Data that it receives, among other things, to prevent any unauthorized access to this data, as well as the tools used for their processing or archiving.
For the purpose of this policy, the term "registered person" includes all natural individuals whose Personal Data we hold (the registered person is the individual associated with the term "Personal Data").
9. REASONS OF PERSONAL DATA USAGE
Your Personal Data received through the above methods are collected and processed solely for reasons such as the signing of the cooperation agreement with our company, for the protection of transaction security and your own security and in general for internal use by our Company. In addition, the e-mail address is requested so you can receive the first offers and news of our company in compliance with all the provisions of the Regulation on personal data protection 2016/679 E.E GDPR.
Our Company guarantees that your Personal Data will not be used for purposes other than those mentioned in this policy, without prior notice and where required, your approval. We do not share personal data with third parties who are not affiliated with us, unless required to do so for our legitimate professional purposes and business needs, in order to respond to your requests and / or if required or permitted by law.
10. HOW LONG WE KEEP AND USE PERSONAL DATA
We are committed to keeping your personal information in a safe place with controlled access for as long as required. You can ask for the deletion of your personal data sooner. Your request will be fulfilled after checking the legal consequences.
11. DISCLOSURE OF PERSONAL DATA
We may disclose your personal information to all persons of our company and to the providers of the data processing systems support.
In any case, the company takes the necessary measures to ensure that all Personal Data information shared receives a adequate level of protection.
In case of outsourcing the processing and / or forwarding of the data to third countries (outside of the European Union), the Company informs the registered person in advance and ensures that the appropriate measures are taken for the protection of personal data and that they are applied by, in terms of expertise, reliability and resources, the appropriate technical and organizational measures, in such a way that the processing is lawful and ensures the protection of the registered persons' rights and the appropriate level of security against risks.
12. IS MY PERSONAL DATA SECURE?
The company implements extensive technical and structural security procedures in order to protect personal data and information from loss, misuse, modification or damage.
In addition, we make every effort to ensure that access to your personal data is restricted to those who essentially need to have a knowledge of it. Those who have access to the data are obliged to maintain the data confidentiality.
13. WHAT ARE MY RIGHTS REGARDING MY PERSONAL DATA
You have the possibility at any time to request:
- Access to your data
- The review of your personal information that we hold
- Modifying incorrect / inaccurate information and completing missing information
- Deleting (right to remove) your personal data or restricting their processing
- Limiting the processing of your data
- The transferability of your data
We handle your requests with the utmost care to ensure that your rights are protected. In any case, we may ask you for your identity to ensure that we do not disclose your personal information to anyone else. Please be aware that, in certain cases (due to for example legal obligations), we may not be able to process your request immediately. However, in any case, we will inform you about the progress of your request, within one month from the submission of your initial request.
You always have the right to file a complaint/charge against Attila Bodi, who is the Data Protection Accountable of ONYX RENTALS E.E., your complete details and your reason for contacting the company.
14. WITHDRAWAL OF PERSONAL DATA PROCESSING CONSENT
You have the right at any time to withdraw the approval you have given to our company regarding the processing and disclosure of your Personal Data.
However, you must understand that this withdrawal of consent will not affect the lawfulness of the processing, which is based on your consent for the period before you withdraw it, but also on the processing that takes place due to legal obligations of our company.
In case you wish to withdraw your consent, please inform Mr. Attila Bodi, Data Protections Accountable of ONYX RENTALS E.E. by sending a Solemn Declaration signed by the applicant or by sending a letter to the head office of the company to the address: Filonidou Zotou, no. 15, Limenas Hersonissou Heraklion Crete, or by sending an e-mail to: email@example.com, always stating your full details and the reason for contacting our company.